Billing, Cancellation and Refunds

We do not give refunds. Not for a change of mind, not for unused time, not for a renewal you meant to cancel, not for any reason within our control. Every membership payment is final the moment it is processed. There is no trial, no cooling-off period, no partial month, and no proration.

You can cancel at any time, online, in two clicks. Cancelling stops your next payment. It does not return money already taken, and it does not return unused time in the period you have paid for — you keep access for the rest of that period instead.

There are a small number of situations where money goes back because the law or your bank requires it, and no contract — ours included — can override those. They are listed below rather than hidden, because a policy that quietly claims more than it can enforce is worth less than one that is exact.

A membership is access to content for a billing period, not the purchase of any particular photo or video. Access begins immediately when your payment is processed.

• Essential — $19.99 per month, photo sets.
• Premium — $29.99 per month, photo sets and full-length video.

Your membership renews automatically every month at the then-current price until you cancel. You authorise that when you tick the consent box at checkout, where the price, the interval, the automatic renewal and this refund rule are all stated before you agree.

Go to your account page and select Cancel membership. It takes two clicks.

• No phone call. No email required. No live chat.
• No retention offer to click past, and no survey to complete.
• No waiting period, no notice period, and no cancellation fee.
• Your next payment stops immediately.
• You keep access until the end of the period you have paid for. You are not cut off early for cancelling.
• We confirm it on screen and by email, with the exact date access ends.

If for any reason you cannot reach the cancellation control, email billing@briellefans.com and we will cancel it for you. Difficulty cancelling is never a reason for us to keep charging you — if a technical fault of ours caused a charge after you tried to cancel, that charge is reversed under “charges taken in error” below.

There is no circumstance in which we choose to refund a membership payment. In particular, and without limitation, we do not refund because:

• you changed your mind;
• you did not use the membership, or used it less than you expected to;
• you forgot to cancel before a renewal;
• you cancelled partway through a period and want the remainder back;
• you were dissatisfied with the content after viewing it, or there was less new content than you hoped;
• a particular post you subscribed for was later edited, unpublished, or removed;
• your account was terminated because you breached the Terms.

This is possible because the product is delivered instantly and in full: the moment your payment is processed you have complete access to everything included in your tier. There is no partial or delayed delivery for a refund to correct.

Please decide before you subscribe rather than after. The tiers, the prices and this policy are all stated on the checkout screen, and nothing is charged until you tick the box.

Some refunds are not ours to withhold. We will process a refund or reversal where:

• Applicable law requires it. Consumer-protection law gives you rights that a contract cannot remove. Where the law where you live gives you a refund or cancellation right, that law applies and this policy does not override it.
• Our payment processor or the card network requires it. They have their own rules, they are not a party to this policy, and their rules prevail over it.
• Your bank or card issuer reverses the payment. A chargeback is a decision made by your bank. Nothing on this page limits your right to raise one, and nothing on this page could.
• A charge was taken in error. A duplicate charge, a charge for a membership you do not hold, a charge taken after an effective cancellation, or a charge for an amount other than the price you were shown. These are not refunds in the ordinary sense — they are corrections of something that should not have happened, and we make them without argument.
• A charge was not authorised by you. If someone used your card without permission, tell us and we will reverse it and close the account. See below.
• A court or regulator orders it.

If we withdraw the service from your location, or stop operating the site altogether, we will cancel active memberships and refund the unused portion of the current period. That is a commitment, not an exception being squeezed.

Tell us immediately at billing@briellefans.com. We will reverse the charge, close the account, and ask you to contact your bank as well.

We do not ask you to prove it first, and we will never ask you for card details to “verify” anything — we do not hold your card details and any message asking you for them is not from us.

If something has gone wrong with a payment, email us first. We can usually resolve a genuine billing error the same day. A chargeback takes weeks, and while it is open your account may be suspended.

To be completely clear: this is a request, not a condition. You are entitled to dispute a charge with your bank at any time and you do not need our permission. We simply find that the direct route is faster for everyone.

What we will do is defend a dispute we believe is mistaken, using the record of what you were shown and agreed to at checkout, when you accessed the service, and whether and when you cancelled.

Nothing on this page removes or limits a right you have under the consumer law that applies where you live, and nothing on this page is intended to. Where that law gives you something better than this policy, that law wins.

Email billing@briellefans.com. We reply within 2 business days, and within 1 business day for anything about a payment. The full agreement is in the Terms of Service.